At Ascot Vale Osteopathy, we’re committed to providing high-quality products to support your health and recovery. Please read our returns policy carefully before making a purchase. We do not accept returns, exchanges or offer refunds for change of mind purchases.

Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or is not what you ordered, we’re here to help. Contact us within 7 days of receiving your order at [email protected] or call (03) 9370 4033. Please provide your order number, details of the issue, and (if possible) a photo of the item. We’ll organise a replacement, exchange, or full refund—including return shipping—where required by Australian Consumer Law.

Refunds

Refunds (where approved) are processed to your original payment method. Please allow a few business days for your bank or payement provider to process the funds.

Questions?

We’re always happy to help!
Reach out to our friendly team at [email protected] or call us at (03) 93704033 if you have any questions or concerns before or after your purchase.