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Change of Mind: Due to the nature of our products and strict health and safety regulations, we are unable to accept returns, exchanges, or provide refunds for change of mind purchases, or for personal use items. We encourage you to carefully consider your order and reach out to us if you have any questions before finalising your purchase—we are always here to help!
Faulty, Damaged, or Incorrect Items: We stand by the quality of our products, but if your order arrives faulty, damaged, or you receive an incorrect item, don’t stress—we’ve got your back. Please contact us within 7 days of receiving your order. You can email us at [email protected] or call our friendly team on (03) 9370 4033. Be sure to include your order number, a description of the issue, and a photo if possible. We’ll organise a replacement, exchange, or full refund (including return shipping costs) as required by Australian Consumer Law.
Refunds: Refunds are only available for faulty, damaged, or incorrect items and will be processed to your original payment method. Please allow a few business days for your bank or payment provider to process the funds.