Our Commitment to Youosteopathy patient care Ascot Vale

At Ascot Vale Osteopathy, we prioritise your well-being with a clear commitment to osteopathy patient care Ascot Vale. Our team values your privacy, ensures timely appointments, and provides expert guidance for your recovery.

• Your privacy matters. We always respect your confidentiality.
• Punctuality is important. We aim to see you at your scheduled time.
• Expert care. We manage your condition with skill and dedication so you recover as quickly as possible.
• Education empowers. We’ll explain your diagnosis, prognosis, and treatment so you understand your condition and can help with your recovery.
• Referral when needed. If required, we’ll refer you to the right GP or specialist and keep them updated. We also work closely with employers and rehab providers for any work- or road-related injuries.
• Efficient payments. Our payment systems are designed to save you time.

Your Commitment to Us

• Arrive on time. This helps everyone stay on schedule and ensures you get your full appointment.
• Let us know if you’re running late or can’t attend. Please call and give at least 24 hours’ notice if you need to reschedule. This helps us offer urgent appointments to others.
• Follow your treatment plan. Stick to the advice and exercises your osteopath gives you. Unsure about anything? Just ask!
• Complete your treatment course. This gives you the best chance of a full recovery and prevents setbacks.
• Settle accounts on the day. This includes WorkSafe and TAC patients. Please have valid claims and send all needed paperwork to the right bodies.
• Give feedback. If something isn’t right, let us know so we can fix it.
• Share the love. Happy with our service? Tell your family and friends! You’ll get a $20 voucher for your next treatment as a thank you.

Cancellation Policy