Our Commitment to Youosteopathy patient care Ascot Vale

At Ascot Vale Osteopathy, we prioritise your well-being with a clear commitment to osteopathy patient care Ascot Vale. Our team values your privacy, ensures timely appointments, and provides expert guidance for your recovery.

• Your privacy matters. We always respect your confidentiality.
• Punctuality is important. We aim to see you at your scheduled time.
• Expert care. We manage your condition with skill and dedication so you recover as quickly as possible.
• Education empowers. We’ll explain your diagnosis, prognosis, and treatment so you understand your condition and can help with your recovery.
• Referral when needed. If required, we’ll refer you to the right GP or specialist and keep them updated. We also work closely with employers and rehab providers for any work- or road-related injuries.
• Efficient payments. Our payment systems are designed to save you time.

Your Commitment to Us

• Arrive on time. This helps everyone stay on schedule and ensures you get your full appointment.
• Let us know if you’re running late or can’t attend. Please call and give at least 6 hours’ notice if you need to cancel or reschedule. This helps us offer urgent appointments to others.
• Follow your treatment plan. Stick to the advice and exercises your osteopath gives you. Unsure about anything? Just ask!
• Complete your treatment course. This gives you the best chance of a full recovery and prevents setbacks.
• Settle accounts on the day. This includes WorkSafe and TAC patients. Please have valid claims and send all needed paperwork to the right bodies.
• Give feedback. If something isn’t right, let us know so we can fix it.
• Share the love. Happy with our service? Tell your family and friends! You’ll get a $20 voucher for your next treatment as a thank you.

Cancellation Policy